The Lash Lounge

I’ve been getting my lashes done by Bella for months now and I absolutely love them each time. She does an amazing job, she’s super nice and takes her time. Everyone that works at the Lash Lounge is also so welcoming and nice, if you need a new lash place you need to come here!! ❤️❤️❤️

I had the BEST experience with BellaMia at The Lash Lounge!!! From the second I walked in, she made me feel so comfortable and taken care of. She’s seriously the sweetest person ever and so professional at the same time. You can tell she really cares about her clients and takes pride in her work. Before we started, she actually listened to what I wanted and asked questions about the look I was going for. I didn’t feel rushed at all. She explained everything in a way that made me feel confident and relaxed, especially since I’m super picky about my lashes. She customized them perfectly to fit my eye shape and the vibe I wanted — not too heavy, not too light, just absolutely perfect. During the appointment, she was so gentle that I almost fell asleep. No irritation, no discomfort, nothing. The whole process felt clean, calm, and professional. When she finished and handed me the mirror, I was OBSESSED. My lashes looked full, fluffy, and so natural but still glam at the same time. They honestly boosted my confidence so much. I’ve gotten so many compliments already, and they’re holding up beautifully. You can tell she pays attention to detail because every lash looks perfectly placed. If you’re thinking about booking with Bellamia, do it. She’s incredibly talented, patient, and truly amazing at what she does. I will 100% be going back to her every time. 💕

The Lash Lounge is hands down my favorite beauty stop. Reception is always welcoming at arrival and when you leave. Their membership is affordable and they sell decent product. Lovely hospitality to kepe comfortable the entire time. Alaina, my stylist, is personable, kind, and talented. I look forward to our one-on-one's every 2 weeks with her. Not to mention - she does such a wonderful job on my lashes and never lets me leave anything but happy with her work! Shelby has also done my lashes and she has done a great job. I am very pleased with The Lash Lounge and would recommend to everyone!

This was my first time ever getting lash extensions, and unfortunately the experience was extremely disappointing. From the moment I sat down, the lash tech, Bellamia, was openly annoyed that I was new and had questions. She did not want to explain anything and made me feel uncomfortable for asking. It was an unpleasant experience, but I genuinely wanted to start lashes as a regular routine. The salon is close to my home, and while a friendly, knowledgeable tech would have been ideal, convenience mattered to me. Because of that, I decided to move forward anyway, signed up for the monthly plan, and allowed her to apply the lashes. Initially, they didn’t look terrible, but they were far more curled than what I asked for. I wanted a straighter, more natural look. However, when questions aren’t welcomed and you feel like asking one more might earn you another dirty look and sigh, you end up accepting whatever you’re given. The real problem started after I left. By day four, approximately 80% of the lashes had fallen out. I spoke with friends, family, and even clients of my own who regularly get lashes, and all confirmed that this level of fallout that quickly is not normal. On day five, I called the salon and was told someone would call me back to discuss the issue. No one ever did!!! By day nine, when at least 92% of the lashes were gone, I texted the number that sends appointment reminders. They responded quickly to say that lash loss can be normal and asked me to send pictures. I sent the photos immediately — and then received zero response!!! Interestingly, when my next appointment date approached, they had no problem texting me reminders and warning me that I would be charged. I asked why no one had responded to the photos, and Michele replied saying, “I told your tech to take a couple extra minutes at the next appt.” I was honestly shocked. I spent over $300 on my very first visit, which included the monthly subscription fee, and walked away with complete dissatisfaction. The only solution offered was that the tech might give me a few extra minutes at a future appointment — despite the fact that the service clearly failed?? I asked to speak with the owner, only to find out that Michele is the franchise owner. I intentionally did not leave a review at first because I wanted to be fair. I truly considered the possibility that maybe lash extensions just didn’t work for me. To be sure, I went to another salon. The lashes I received there are absolutely gorgeous, and I am now on day seven with no fallout at all. That confirmed this was not a “me” issue. I genuinely tried to give this place the benefit of the doubt, but the final takeaway is this: a franchise owner with zero customer service skills and no apparent concern for customer satisfaction is simply unacceptable

First time at the Lash Lounge. Jenna was great! Explained everything in detail from the different types of lashes to the glue, aftercare etc... Really great experience. I've already gotten so many compliments. Couldn't be happier. Will definitely be returning. The Owner was also extremely nice and explaining the different products and services they offer.