Bravo Smile

This review has been in the making. About 2 years ago I got my crown done here and boy was it the worst experience ever. I finally got my crown replaced (at another dentist office) so I thought I would finally write about my experience, especially since my new dentist has made this such a pleasant experience. I was looking for a new dentist that took my insurance and came across this place. From my first visit to last visit every appt was unenjoyable. From the sketchy stairs, pee smelled elevator, office gossip, I do NOT recommend going here. Also the fact that they say they’re a “Holistic” dentist but they’re not. The receptionist started by giving me another patients info (total HIPAA violation). The dental assistant Mary was discussing workplace annoyances to me. My first appt was getting my temporary crown placed. While in the parking lot leaving, my temp crown fell out and was loose in my mouth. I was so shocked, not once was it mentioned that was a possibility, not to mention the possible choking hazard. I went back in to let them know and they treated it so nonchalant. I came back 2 weeks later to have my permanent crown seated. The crown was done so poorly. The shape should have 4 mounds, and was almost completely smooth. The height was also taller than my other teeth which messed up my bite. I mentioned that I didn’t like the shape and it felt uncomfortable, so Dr Flath tried fixing the shape, which he then made worse, and shortened the side close to my gums. Then told me there was nothing he could do because the crown was too short now. I struggle going to the dentist so I found it hard to speak up and demand they replace the crown, especially because they kept dismissing me and saying “I had to deal with it”. I went to my new dentist and they had said what an awful job was done. So I called Bravo Smile and told them I got a second opinion, that my dentist said the crown was cracking, causing inflammation, and had a void. Which shouldn’t be happening in a year. Bravo Smile was not helpful in the slightest. I mostly spoke with Mary and she threatened me and hung up on me. So I was not able to get a refund and had to pay to get a new crown done in under 3 years. Anyway if you stayed to read my story, thank you, just wanted to give a warning of this place. Definitely do not recommend.

You can’t meet a finer team of professional than the ones at Bravo Smile. When you arrive you are greeted by Tara the receptionist who is super friendly and helpful. Lauren the hygienist is attentive and caring to your needs and does a great job of explaining as she is cleaning your teeth cleaning. Dr. Flath is very compassionate and is willing to work with you to come up with a solution to accomplish your dental needs.

Dr. Flath and his team are truly empathic, compassionate, kind and respectful! Painless, gentle and thorough! Shout out to Laura - his assistant for taking great care of me every single time I’m in that chair!! Recommend this office greatly!!! Kudos Bravo Smile for exceptional care!! Love this place!!!!

Dr. Flath and his team are amazing group of people. I felt well taken care of and have every confidence that I received the care that was needed. Highly recommend this dentist. Dr. Flath and his team are caring, thoughtful, and thoroughly professional!

I needed an emergency visit due to losing a crown while I was out of town over the holidays. Dr Flath’s excellent staff worked me in to their busy schedule, reseated my crown & I was in my way in a half hour. My experience was unsurprisingly stress-free, as always.