Star Beauty Spa

PRICING: As many state, their pricing is very suspect, & I bet it is purposeful. They advertise couples massage, & even says per person, then they ended up charging you double!!!! Just CHANGE your tactics and be more up front, as the price was still understandable, just that you purposely blind side people with your bait & switch methods. The ads are very misleading showing massage tables, etc. NOTHING like ads. Not bad either as place is decent/average. Yet there are no actual private rooms, just make shift rooms with thin curtains. You can hear people fart in next room! & snore! Overall, it was decent. I dont want people to think its horrible. I would go again, just STOP playing games with your ads, etc.

Front desk lady was really pushy with selling the use of the private spa. She even brought the price down to us for $15. We didn’t use it but still charged us for it and shortened the time of our 90 min to 60 min plus the spa. Told her it wasn’t the right charge but she said it was the same price as a 90 min. Idk if they get extra commission for selling the use of private spa. My massage therapist fell asleep while working on my feet. The pressure lightened up so I shook my feet for him to wake up. Shortly after his hands completely fell off my feet that’s when I took the towel off my face and saw his head down HE WAS SLEEPING! I said excuse me he woke up and I told him I’m done cause he was sleeping. He apologized. I paid for the massage but didn’t tip him. My husband on the other hand loved his therapist. She did a great job and he tipped her well.

Came in today for a girls spa/massage day and while the inside is cute and the concept is great, the experience overall was unfortunately disappointing. We arrived 15 minutes early for our scheduled appointment, but the massage therapists were not ready and the masseuses we specifically reserved were suddenly unavailable. Because of this, part of our group had to wait an entire hour, meaning a 10:00 AM appointment didn’t start until 11:00 AM — even though we arrived early and confirmed everything in advance. This was especially frustrating because several moms in our group had sitters lined up at home, so the delay really threw off everyone’s schedule. No compensation or alternative solution was offered for the lost time. My personal massage with Owen was not great. He was coughing throughout the session, listening to a podcast (which I could clearly hear), and his breathing was loud enough to be distracting. I also specifically requested not to be placed with him, but was assigned to him anyway. Overall, our group rated the massages about a 4/10. After the massages, tipping was expected (which we were happy to do), but multiple therapists repeatedly asked for more money after already being tipped — one even telling my friend “No, give me $20,” and another came back after being paid to ask for an additional $5. That felt extremely tacky and unprofessional. Customer service was about a 3/10 — not rude, but definitely misleading and disorganized. We had multiple conversations beforehand to confirm timing and requested therapists, and none of that was honored. If you book here, I highly recommend: • Arriving early • Calling the day of to confirm your therapist is actually there • And being prepared that your appointment time may not be your actual start time We used a Groupon so the discount helped, but I’m not sure we’d return unless the scheduling and professionalism improves.

I came here for my husband’s birthday thinking it would be a relaxing couples experience. We booked a facial, head spa, and 90-minute massage for each of us. Huge mistake. The facial was the only decent part of the entire experience. The head spa was terrible. They didn’t use conditioner or any proper products — just rubbed soap into my hair and didn’t even brush it through. When they were done, my hair was so tangled and matted that I could barely brush it myself afterward. Completely unacceptable for a place that claims to offer head spa services. The massage was even worse. The male therapist was extremely rough, and I asked him multiple times to use less pressure. He ignored me, kept yawning, and even walked away during the session to answer his phone. Days later, I am still sore. He was clearly not experienced. To make matters worse, we paid for a 90-minute massage and they stopped around 60 minutes, yet still charged us full price. The environment was loud and not relaxing at all. On top of that, the staff repeatedly followed us around telling us there is a $20 minimum tip requirement. One therapist even held her hand out when I tried to tip $15, asking for more. Tipping should never be forced, especially after such poor service. This was expensive and completely disappointing. I will never return for the head spa or massage. Maybe the facial only — but everything else was a waste of money and ruined what was supposed to be a special birthday experience.

Michelle is the best therapist ever, I went first time with her maybe 2 years ago, and then I went few other time, but she was not there, so someone else did the massage with was OK. Today, Michelle was there and I could not believed that she remembered that my left shoulder was the one with problems, unbelievable. The massage Combo of 90 min was super great, deep tissues and when I got home I slept like a baby that good was the massage. I recommend this place to anyone and I will go back more often now I now Michelle will be there. Thank you very much, you guys are great!