Sunset Foot Spa

After walking for more than 20 hours between Universal Studios and exploring Hollywood, my boyfriend and I found this gem. We got the Nirvana Experience plus a foot massage, and it was absolute heaven! The atmosphere was calm, the staff were professional, and we left feeling completely refreshed — definitely a 10/10 and worth every minute. My only regret? Booking 40 minutes instead of 60 or 90… I didn’t want it to end!

This place was recommended by a couple of people and we decided to give it a try. Well, the first visit was ok, they were able to do a foot massage but the noise around specially the elder person (seemingly to be running the business) was coughing all the time and speaking loud on the phone) nothing appealing for a relaxation time. The staff speaks little to no English which makes me doubt about them being licensed by the state of California, so I kind of start getting frustrated because I had to translate whatever I had to say on my phone for them to understand me. The elder guy was trying to push me to do a full body massage instead of foot massage, for what I said “no, thanks. I would like a foot massage only” he insisted, and so I kept replying “no”. The guy doing my massage then approached to me to keep telling me to do a full body for what I also said no again. I was placed onto the massage table and the guy doing the session once again approached me to sell me the full body massage, for which I said “ok “ just to keep them out interrupting me from the massage. I don’t understand how they can still be running a business for which I think they are not licensed and secondly, so pushy! I am there to relief my foot ache from walking so much! If the owners of this place reading this review, please make sure your staff if polity and behave accordingly to the place, super noise, super pushy and stressful! And the guys got mad because we tip them $10 each!!! I should have not tipped at all! I’m going to report this place to the proper authorities to see if they even have licenses to be running.

This went from awesome to “I’m never going back”. The way I was talked to and treated by a female older lady that answers the phone was abusive. I had a massage by Joe a week ago. AMAZING! He was brilliant. I paid $110 and tipped 25% then an extra $25.00 cash. He was that great. But…. I left my silver necklace with a Jesus medallion there. I removed it myself half into the massage and Joe put it to the side. I believe I forgot it when I left. My fault. However, I never take it off and realized 7 days later I left it. I called and the woman that answered was a complete jerk from the minute she interacted with me. I nicely explained I left it there and she immediately said you need to call us right away. I explained I just noticed it.. she talked right over me. I explained that I forgot it not accusing anyone.. she was literally berating me saying to call Walmart or target? Weird and aggressive. She said she’d call me back. After 1 hour I called back and she answered yelling!! So so weird. Saying I should have called, no one saw it and again referring to Walmart and target. I finally yelled and said, hey calm down. She just yelled over me to calm down and hung up. I called back and no answer. What is wrong with this woman? You don’t treat customers that way. I’m an esthetician. Licensed for 35 years. I tip well and am very appreciative knowing what it takes to preform a good service. I tipped 45% and I got that, WHATEVER THAT WAS! I’ve lost a keepsake that was important and instead of being normal and compassionate, I got some kinda shaming and screaming telling me to call Walmart. Lady, you’re a real jerk. NEVER AGAIN!

Wow! Absolutely horrible experience!!! 😖 Person i got stuck with, did not understand a word of English, no understanding of any instructions and felt like he just started doing massage today!! Horrendous and biggest frustrating massage of my life! One star is too much!!!

. I have been coming here for years now and have returned now they can re-open. Before I dive in, I didn't see Mike the manager guy at the Sunset spot when I went and I've gone 4 times in two weeks. Mike, if you see this we miss you!! I'm hoping he does come back or maybe I came in 4 times he just wasn't there but if you've gone to Sunset Foot Spa before you know Mike the manager and how great he is. Covid-safety wise, I felt very comfortable. The check in has plexiglass and sanitizer up front. Customers MUST wear a mask during the massage and the masseur also wears a massage. Yes, you are going to be in close distance (obviously, you are getting a massage) with the employee during the massage but they space people out and are taking limited people at a time. They also lay a protective layer on top of the massage chairs. And after they spray the chairs down with sanitizer (since they are cloth chairs you can't exactly just use a Lysol wipe but you can hear the squeak in the bottle after a customer leaves as they spray it down). Not sure if this is for Covid or just new procedures but now for the foot massage portion their wear very thin gloves. Which is totally fine with me but was "new" for me as they used to just use their hands without gloves; although when I think about it does just make sense for general health given people's feet can be pretty gross and if I was saying getting a pedi I know the nail folks always use gloves. So that was fine with me, just a change from what I was used to. The place is definitely a little dated but when the massages are so cheap I don't particularly care. But a lot of their benches you sit on at the start are a little wobbly and squeaky. The chairs and pillows and everything could probably use a good upholstery treatment. All of them are covered in towels anyways though. But yes, they are a little aged but that doesn't impact the massage. I also totally disagree with someone who said the place is "dirty" because I've been coming for years including recently and their floors are always spotless and their linens are always clean. So I am not sure what in the world that reviewer experienced but I totally disagree. No frills, but clean. I went last week, two days in a row. And two times the week before. The first day I was the only customer for over half of my massage. The second day, there were 2 other people who were getting massages and we were all spaced out really well (they do that even pre-covid though, they always work to space people out). On that day I heard the phone ringing for appointments and also they had to turn away a few walk ins. Their site and Yelp do say appointments required though and I called ahead both times. The 2nd day I had an appt within 2 hours of my call so that is great. There used to be times I used to just walk in but knowing they have limited capacity I highly suggest making a call ahead. The quality of the massages are as good as ever. And as a reminder, if you want harder or less pressure TELL them! You are there to enjoy and they will adjust pressure. They know I like deep pressure and typically they will do medium pressure to start if you don't say anything, but if it isn't right just tell the person massaging you. I know how hard this business has worked as I've been coming for years but more importantly how hard their masseurs are. I mean, they put in so much energy for this type of massage. Lastly, a TIP here on TIPPING. The prices have changed since I last came here. The 90 min combo is $65 (up from $58) and I am 200% fine with this as not only are business struggling, inflation, but also now the need for Covid measures. And at $65 this is still a very inexpensive massage but you get an AMAZING massage. So while folks may think a 20% tip is generous (it is, usually), that's only $13 for a 90 minute massage, please tip for the device. I usually do $25-$30 tip for a 90 min but do what is comfortable for you keeping this in mind.