Pure Med Spa

Isabelle gave me my very first facial treatment today and I am beyond happy with results! Izzy was professional, precise, and warm. I’ve been thinking about the loss of firmness in my face, and she suggested cheek fillers - the results surpassed my expectations and I feel so much happier and confident. Her technique and judgment are excellent, and I trust her fully - I can’t wait to see what else Izzy can do!

I visited Skokie location for platisma band Botox injections, and unfortunately, the experience has been very disappointing. Within min after the treatment my neck felt painful and a visible swelling was noted, I applied a cold compress. Shortly after I developed severe, extensive bruising that went far beyond the typical pinprick marks. All of this during a busy holiday season with many functions I was not able to attend because this large bruise is difficult to conceal. While I understand that complications can happen, the lack of professional follow-up is unacceptable. I reached out to the corporate to report the issue and share photos; I was promised a follow-up call from the medical director, but only received a call from the person who did the injections. I have no interest in speaking with the person who caused this issue in the first place. When you go to a medical spa, you expect a certain level of patient care, especially when things don't go as planned. The lack of communication and accountability here is concerning. I would advise others to look elsewhere for a clinic that prioritizes patient safety and communication. It's clear that once they have your money, they are no longer interested in your well-being or the quality of their work. Proceed with caution.

I rarely leave negative reviews, but after multiple attempts to resolve this privately, I feel compelled to share my experience. This was not an isolated incident with this particular nurse injector. I have avoided scheduling with her in the past because it has consistently felt clear to me that her priority is increasing commissions rather than providing patient-centered care. I scheduled an appointment specifically for the advertised $399 Restylane under-eye promotion. Instead of a clinical consultation or discussion, my request was dismissed and I was steered toward approximately $1,500 in cheek filler. I left that appointment without treatment. Hoping this experience was limited to one location, I then drove over an hour (plus paid parking) to your downtown office. There, I was informed that the $399 promotion would actually cost $550 because under-eye injections allegedly require “additional skill.” The promotion itself contained no exclusions, no disclaimers, and no pricing distinctions based on treatment area. Because I had already traveled a significant distance, I reluctantly paid the $550. I left feeling misled and manipulated rather than cared for. I sent a detailed email directly to ownership requesting a refund of the $150 difference and providing constructive feedback instead of posting publicly. No one responded. I then had to initiate contact through your chat line and was assured my complaint would be escalated and that the person responsible for handling customer concerns would contact me by 5pm yesterday. No one called. No one emailed. No follow-up occurred. This is no longer just about $150. It is about transparency in advertising, ethical medical practice, and accountability. Given the pattern of upselling, the lack of promotional clarity, and the complete failure to follow through on an escalated complaint, I will be filing a formal complaint with the Illinois Department of Financial and Professional Regulation (IDFPR). Patients deserve clear pricing, honest consultations, and medical professionals who prioritize care over commission. Unfortunately, my trust in this brand has been significantly impacted.

I absolutely love this med spa. I go to Sara and she is truly the best of the best. Her work is quick, precise, and she clearly knows her craft. I’ve gotten lip filler with her and her technique is incredible, super natural but still a huge difference. No one can tell I’ve had filler until I mention it, yet the improvement is so clear. I recently got Botox with her too and she’s so skilled that I didn’t even feel a thing. I literally said, “Wait, that’s it??” 😂🤍 You definitely get what you pay for here. The quality, care, and results are unmatched. It’s worth every penny for the peace of mind knowing you’re in expert hands. Best investment. Sara is phenomenal and delivers flawless results every time!

The nurse did not verify with me the number of units before treatment. I think the amount injected did not match what I was charged for. It was super fast, then she told me she finished and she just verbally confirmed she has given me enough units. I think this appears to be intentional since I was first time customer there using Groupon, and I will not trust their practices in the future.