Ama Spa

I went to Ama Spa for my first facial. I had a wonderful, relaxing experience. Jordan C. was my esthetician and she did a wonderful job. The atmosphere and music was so calming-I really didn't want it to end. I will be going back for more!

The massage itself was done well! And the lobby is pretty. Those are really the only two positives, which is why the rating got one star. Here are the negatives: the people weren’t very friendly… at all. Almost acted annoyed that I was there. When I got to the locker room, there were seven dirty glasses / cups on the one small counter top in the entire space. I thought maybe a party had just left and gave them a bit of grace. When I came back after two hours, all the dirty glasses were still there taking up space all over the counter. There was only one clean robe in the locker room when I walked in and a mound of about 15 dirty robes overflowing out of the basket. There were no clean sandals. There were paper towels sprawled on the counter. Very very messy locker room, that was clearly not checked on before I got there or the two hours that I was getting a service done. On top of all of that… My 90 minute massage was $195. I’m OK with that cost. But then when I checked out there was a $43 “service fee” tacked onto my total cost. I asked if that was the tip, given it was about 20% of my service cost. The person checking me out seemed kind of annoyed that I asked and informed me that no, it was not a tip. That service fee is how they pay their massage therapists and a small portion of that also goes to their laundry cost. I said, “so it does go to your therapists?” She said “yes, but it’s not the tip. It’s how we pay them for their job. So you need to leave a tip on top of that.” So my service was $195… then I was charged an additional $43… then I left another $40 tip. So my one massage there ended up costing close to $300…. For a messy locker room and relatively rude employees. The only saving grace is that the massage itself was very relaxing. Aside from that, I would absolutely never go back and I would find a different spot when visiting Chattanooga.

I loved using AMA Spa at The Edwin! I’ve been a loyal customer of Daniela for years. She’s the best in her field, and she’s incredibly knowledgeable about the services and massages she provides.

They charge me a service fee for the massage and don't give all of my tip to the person that gave me the massage. In my mind, this is theft. I will not do business the place that steals from their employees. If that wasn't enough the place isn't nearly as clean as you would expect it to be.

Camille gave me the best massage I’ve had in years! It was the perfect amount of pressure and relieved all of my (significant) tension. In the past few months, I’ve had massages at the Four Seasons in Atlanta, the Mandarin Oriental in NYC, and the Montelucia in Phoenix. Those massages didn’t come close to the massage (a 90-minute muscle revive) I got at Ama. I was very pleasantly surprised! Bonus: their spa services are extremely competitively priced. The spa itself was spotlessly clean. Everyone I interacted with was kind and accommodating. The waiting lounge has fun snacks, and I enjoyed a glass of bubbly while I waited for my massage. The only downside is that the spa doesn’t have a sauna, steam room, or jacuzzi.