Massage Envy

Just ok. Didn’t use enough lotion and felt like my skinned was getting rubbed raw. The cupping felt good and parts of the massage felt good but overall one of the worst massages I’ve had. Booked online for $80 and an additional $30 for the cupping. They tried to charge me $170 when I checked out. They said it’s wrong online and that promo is not going anymore. I told them well then you probably should fix that cuz that’s false advertising. Pissed me off immediately since the reason I booked was cuz of the price. I won’t be back…..

I have tried every Avenue I can think of to get Massage Envy in Billings, MT to cancel my membership. I am a traveling health care professional and usually work in large cities where it is relatively easy to get an affordable massage at any time or day. I signed a 6 month contract at Massage Envy in Billings, MT. The availability for a deep tissue massage was very limited, I was okay with this as Billings is a relatively small community. My problem is That I-cannot get them to terminate my contract. I have contacted them multiple times with assurances that the contract will be cancelled. 4 months later and I am still being charged, the employee today stated “ well we are under all new management”. I requested new manager to contact me and the employee stated that she is very busy but he would tell her. I am hoping that writing bad reviews on every social media platform will get them to actually spring into action and resolve this issue.

I get a random charge from massage envy, I scheduled one appt and canceled it within the cancelation policy on their website 3 months ago. I called first thing in the morning the guy I talked to couldn’t figure out why they charged my card said the manager would call me back. I call 4 separate times and get sent to voicemail each time. I finally get through to whom was the manager, I ask her why I got charged she says I no call no showed my appt. I’m telling her it was 3 months ago I never no called no showed, and the whole time she’s talking over me and then tells me I had an appt in June, I never scheduled with them again after the first one I canceled. So I’m telling her this so she goes “well which one is it!? You scheduled and canceled your appt or never scheduled one at all!? You’re contradicting yourself.” I then tell her again I canceled the one 3 months ago and didn’t schedule the June one. She then tells me that’s impossible because it was from my account. I know I never actually scheduled it. And then just kept rudely telling I no call no showed, by the end wouldn’t let me talk. All I wanted was a refund for them charging for something I didn’t do. I wouldn’t ever go there just from talking her to on phone, manager was VERY rude and condescending. And then the two different things from two different people is very shady. I personally will definitely never be making an appts at massage envy again

Came here for my first ever massage. It was absolutely amazing. Clean, quiet, ZEN, respectful, soothing. I’ll never go anywhere else. Rashonda and Erin are phenomenal!!!!

Although I really liked my specific massage therapist at this facility I unfortunately developed a very negative opinion of Massage Envy as a whole. I moved out of state and went through a total nightmare trying to transfer my membership (Covid didn’t help with this). Long story short, it was a combination of being bounced back and forth between each locations while managers just kept directing me to the other repeatedly while no solution was ever achieved. I moved again and have 13 credits accrued that I will never be able to use due to not having a ME in my community and they will not refund credits. They will keep approximately $900 worth of credits I can’t use but could have used if someone was better able to help me transfer my membership to begin with. Not a very customer friendly policy. I’ll also add that the employee hung up on me before our conversation ended and I wasn’t even yelling yet…… ;)