Ulta Beauty

If you need a haircut, style, brows done and so much more; Crystal at Ulta is your girl!!!! Been going to her for a few months now and she’s made me feel so comfortable and confident! If you have kiddos needing haircuts, she is amazing with them as well! Went in for a cut, blowout and brows, and left feeling so beautiful with my new look!

No employees helped when in the store. The girl I asked a question to was on her phone and acted like I was bothering her. She just said they don’t have the brand and didn’t even look at helping me order it or anything when Ulta carries the brand. Will move all future shopping to online.

I have already contacted the Ulta Beauty Customer Service line which is higher up in regards to the racism, racial discrimination, and harassment that I experienced today as a black woman in this store with 2 employees and one being Destinee. I would never purchase anything from this Ulta.

Went to the Ulta salon asking for a trim and some layers with curtain bangs. Showed me how much hair needed to come off for my ends which was maybe 2 inches. My hair was all the way down my back when I walked in, and now I'm missing almost a foot of hair. I couldn't tell how much came off until I got home because it was curled. Needless to say, not happy.

Krystal was nothing less than amazing patient and kind! I went in kind of in a panic and she immediately stepped forward to help me out! I honestly felt like she was my friend, not an employee!!! Thank you Krystal for saving the day! She would definitely get a raise for her customer service!