Lexington Wellness and Weight Loss

Lexington Wellness and Weight is amazing! Tracy is incredible and will set you up with treatments that fits your needs. Definitely recommend to anyone who’s looking to improve their weight loss routines, energy levels, or overall well being.

Literally the best office ever! I cannot emphasize enough the value of their services! They go above and beyond to help your weight loss journey easier while sustaining a busy family/work lifestyle! I’ve had questions concerning medication on holiday weekends and I’ve still gotten almost immediate response! They check in on their patients, BEFORE the patient needs attention, and I love this, as they offer encouragement and consistency ❤️

Highly recommend Lexington Wellness and Weight loss! Tracy is amazing! She answers all my questions and concerns! She was very thorough on what to expect on my weight loss journey. Already down 10 pounds just within a couple months! I love the app and utilize it daily. It has helped in my weight loss journey!

Lexington Wellness and Weight Loss has been perfect for me! They are so easy to communicate with, and the medication is quickly delivered. I am a very happy customer!

I just got off of the phone with Shanna for what was supposed to be my monthly check-in appointment, and she was beyond unprofessional and rude. My appointment was scheduled for today and her office completely forgot, even after having changed the time to 3pm in a portal message two weeks ago. She seemed confused as to why I was frustrated and quite bothered when she finally called me back after I left two messages. I was initially assuming the mistake was on my end, and was worried I was wasting their time while they waited on me! Instead of being apologetic, she was harsh and totally dismissive. As a women's healthcare provider myself, I would have felt awful about forgetting a client appointment, so this treatment seemed extreme and petty. Everyone is human, but doubling down after you make a mistake is just wrong. I felt it was a miscommunication, but she refused to listen and barked over me trying to explain. She said she felt like I was attacking her, which is laughable. I was shaking and tearing up. I didn't raise my voice at all. I just expressed that I was discombobulated from not understanding why there was no appointment on her end and, most especially, her awful tone. She just couldn't bring herself to be kind and understanding and take accountability for her office's failure. She would not allow me a minute to get my bearings. This is not the first time they've dropped the ball. I've been promised further information more than once that was never delivered, which I expected to discuss today. She quickly fired me as a client over the phone (our convo was less than 5 minutes long in total, after she hung up on me almost immediately and I called her back) when I didn't immediately--I don't know--apologize for their mistake and praise her for calling me back? So, that means the medication regimen I was on is stopping abruptly. Horrible treatment and negligent provider.