LovelySkin Retail Store & Spa

I call lovely skin because I believed that there was a mix up on my order. The lady that picked up did not even mention an apology and was not being relatable— not a single bit. It does not cost you anything to be a bit sympathetic. She persisted that she was right and did not seem to really care. So pretty much, time wasted with an associate that does not care about the concerns of a customer. Furthermore, I get my product that was wrapped in plastic, no not a box, and it seems to be stained. I SHOULD have read the reviews before ordering from this place. I am never buying from here again.

Worst customer service I’ve ever had!! I ordered one of the products they carried on Amazon and they just happened to be the seller. I will NEVER EVER support their business due to the way they have handled the situation. Package was returned to the carrier and needed confirmation from the seller before it could be forwarded and they have continuously refused to help. The products they seller are good, but I’d only order from them as a last resort as there is a 90% chance you will just loose the money and never get your products.

I am a skincare sales rep and have been calling on Lovely Skin for about a year. Customer service is quick to reply and have always been so kind and respectful. It shows true quality character to treat cold call sales reps with respect. Thank you for your kindness Lovely Skin!

Wow, the shipping is so fast and they take care of packaging it up so nicely. I ordered my foundation from LG website and then realized I ordered the wrong version so I looked at Lovely Skin and order the right version. It got here so fast, I still haven't received my original order from LG yet. Way to go Lovely Skin!

I've been purchasing my dermatologist grade skincare from LovelySkin online since 2010. It is basically the only place I will buy my products because of them being a trusted authorized retailer of the brands I need. They frequently offer discount codes, which saves me alot of money, especially since my local dermatologist never offer these brands on sale. It is amazing that they still offer free shipping on any order, no minimum amount required, which is unheard of these days...and you get free samples! The shipping is super fast too. I recommend signing up for their rewards program for a quarterly cash back treat towards a purchase. I have not needed to return anything, so I can't speak about their return policy issues. Yes, it looks strict, but it is very clear and is in line with the trend of most retailers these days unfortunately. One time I did question the quality of an Obagi toner I received. Their customer service took it very seriously and even reached out to Obagi to investigate, as they are an authorized retailer of these medical grade skin products. The concern was resolved to my satisfaction.