Aspen Dental - Birmingham, AL - Trussville

I can’t begin to describe how great my experience was! Everyone was so welcoming and friendly, from the front office to the back. The customer service was truly exceptional. I highly recommend this location. While I can’t remember everyone’s name, Cassandra, Alex, Mikayla, and Dr. H were the ones I worked with one-on-one, and they were amazing. That said, the entire team was wonderful!

The staff was great and the young lady that did my deep cleaning was wonderful. When I was finished, she said “this is your electric toothbrush and an electric water pick. I own both of those. I asked how much were they. She said they were included in the payment I made before they did anything. No one asked me if I wanted to buy either item. When I asked her how much I was charged, she stated $291.00. I told her that I didn’t want them. The other hygienist said “you can take those when you travel”. I requested my money back. The are going to refund my account. If I was an elderly person, I would thought they were free by the way they were presented to me.

I had a dental emergency on a day that my regular dentist was closed. The folks at Aspen were able to get me in immediately & offered a discount plan. Makayla was extremely helpful and Dr. Hirsowitz was professional, efficient & thorough in his explanations. Every single person who helped me (from the initial phone conversations to service in the office- hygienists, x-rays, etc) was pleasant and kind. The office has a fantastic atmosphere! I will definitely use them in the future

The overall was staff was so polite and personable! Alex did a wonderful job on my X-rays and going over the with me before the hygienist and Dentist. Loved every minute.

not even gonna lie, this location needs to be left in 2025, by far the worst dentist/doctor i’ve ever dealt with. i was and still am dealing with severe pain in my mouth from wisdom teeth causing me not to be able to really speak, eat or anything. i went to have them look at it, one of the assistants asked me did i want a limited or a full exam, and i told her full exam because of the pain level and because i needed a work excuse/accomodation because i work a customer facing job, where i talk for 8 hours straight. long story short it was the BIGGEST hassle, the dentist barely looked at my mouth he was looking for maybe 2 mins TOPS and just prescribed me meds and sent me on my way. the meds caused me to break out into HIVES and i was sick the whole time that i was on them, and when i asked him and the assistants to include that on my accommodation/leave form they literally refused. all my job needed from them was the dates from which i started-ended antibiotics and they acted like i was asking for each of their arms. makayla? by far the rudest person i done ever met that works in a professional establishment.. i’m not sure why all these ppl in the reviews all on her meat, because she is definitely not nice but anyways she was rude to me, HUNG UP in my face and was rude to my MOTHER when she tried to call on my behalf. But anyway, i do not recommend at all. shoutout to the finance lady though i cant remember her name but she was the nicest person there to be honest, i hope she has a great year. mind yall, my mouth IS STILL IN AGONY.