Dr.Christopher, Ironwood Dermatology

I saw NP Isaiah Fiso and will not be returning to this practice. Pros: Very nice in conversation. Cons: Guesses and treats symptoms without looking at my actual body, does not provide diagnosis. I went in and showed him a picture of my skin with blisters on it. I asked for a biopsy to see if I could get it diagnosed and confirm whether it was related to my autoimmune condition (which can also cause blisters). There is specialized testing that can see if it is from the body attacking the skin, which would be useful info for my rheumatologist to have. He briefly looked at my photo and was not even interested in looking at my actual skin where it had occurred and gave me a prescription for cortisone/steroid cream and said that should fix it. I cried in my car. It was a waste of a copay and my time, that was going to be my next treatment option at home. The whole reason I am even looping medical professionals in is to get a diagnosis, not solely treat symptoms! If you want to figure out what is actually going on with your body do not go here.

We moved to AZ a few years ago and my wife and I got appointments at Ironwood. My wife has fair skin and goes every 6 months for a thorough check. Dr Glaesser never seemed too concerned with spots my wife pointed out. A large spot on my wife’s temple was deemed to be a solar keratosis. Something that is pre cancerous and should be biopsied. Dr Glaesser suggested instead for my wife to go over to the cash only cosmetic section to have it lasered off. My wife trusting the doctor scheduled the appointment. When the cosmetic nurse saw the spot she immediately said this needs to be looked at and is not a cosmetic problem. Thankfully one of the PAs was available to look at it and agreed it did not look good at all. He biopsied it immediately. A week later my wife founds out via patient portal that she has cancer as it is a Basal cell carcinoma. The MA did not call for another week to tell my wife she has skin cancer!! Thankfully in that time my wife found another mohs dermatologist who doesn’t do cosmetic stuff and got us in for the removal procedure very quickly. If you just want to pump your face up with Botox then Ironwood is your place. If you actually want quality ethical dermatological care look elsewhere

Mostly positive experience, but they leave messages that no one in my household can understand. Still trying to get someone to tell me EXACTLY what they excised in a slow and understandable way. I have requested they write it down and was ignored. Funny, their voice mail states to speak slowly and clearly. Please teach your staff to do the same.

Had a great experience today as a first time patient! I called at 8:00am to see if could change my appointment time to something earlier because of a short notice change in my schedule. They were very accommodating and even tho I didn’t make it on time for the 8:30 appointment they gave me (got there closer to 8:40) they still worked me in and I was out by 9:00! Thoroughly and kind practitioner, and absolutely delightful staff from the front desk to the medical assistants. I felt welcome and appreciated their graciousness in going above and beyond on short notice.

In my opinion, this office is the epitome of disorganization. I was booked and rebooked thrice. First, because “Dr. Christopher is out of the office.” Fine. Second, I specifically asked for Thursday and agreed to drive 35 minutes to Oro Valley. They booked me for Monday anyway, because apparently calendars are just a vibe. So on Thursday, September 4, I make the 35-minute trek, only to be told, “No, you’re booked for Monday.” I explain (again) that I can’t do Mondays. Meanwhile, the front desk lady is too busy helping a colleague jump the line to schedule his wife from behind the counter. Professional. She eventually “fixes” it to Thursday, September 11 and even hands me an appointment card. I drive home and get a text confirming… Monday, September 8. I cancel that texted appointment, assuming the system just hadn’t caught up with my new Thursday slot. On the 11th, I show up with the appointment card in my hand, and the front desk insists I canceled “my appointment.” Several minutes pass... Me: “Show me what you’re looking at.” Her: turns the monitor “See? You canceled.” Me: “That’s the 8th. Today is the 11th. Different days.” Cue the back-and-forth sprints behind the desk. Then an MA appears: “Well, Dr. Christopher is booked. He wants you to see the mid-level provider.” Me: “No. You scheduled this mess, not me.” MA: “He already has 51 patients to see.” Me: “Then I guess I’ll just leave.” What a zoo! If the doctor actually told the MA to push me to a mid-level provider after their own scheduling fiasco, in my opinion, that’s even worse. Either way, the practice made the mistake and couldn’t be bothered to make it right.