Massage Envy

Brandon was exceptionally good at his job, friendly, professional, and strong. He helped me work out a stiff neck I’d been unable to resolve on my own. Also the young woman at the counter (sorry I don’t remember her name), was friendly and helped me get checked in and comfortable, and gave me good info after my massage about future service.

My mom made two appointments (one for me and one for her). Apparently the masseuse who was supposed to do my massage quit weeks ago and no one rescheduled. The receptionist said that someone should have called my mom but no one did. There was no resolution besides one of us coming back several hours after the original booking time. I think it was very unprofessional. The receptionist was very nice and kind but I think as a business model this should not be able to happen. For a super large massage chain I think it’s very unprofessional.

My bestie and I went there today for a massage. I had Orlando and she had Julienn. Omg it was an amazing experience. Everyone was so nice and friendly

I submitted paperwork to cancel my membership over two months ago and I'm still being charged. I had to go through a long, back and forth to get to that point. I called to resolve this issue (again) and the manager was yelling at her employees, screaming about how pissed off she was (I don't think this had anything to do with me). This person, in my experience, seems like a nightmare. I can only imagine how her employees feel. In the meantime, I've contacted the better business bureau and my bank. I highly recommend staying away from this business.

I've been a member at ME for two years and have gone to multiple locations up and down VA! Herbert is hands down the best massage therapist I've ever had! I have spine problems and at other locations I could barely walk after sessions due to my back locking up but I've not had any issues since finding him! Be aware, his books are full, there will be a wait, but it's so worth it!!