Body and Brow Boutique

Since 2019 I have been receiving all my skincare needs from this place, eye brow waxing/tint, facials etc. This place is so amazing and the staff are top notch. To be quality over quantity. It's so worth the experience and cost. Each staff member is knowledgeable about their products and never try to rush you or your appointment.

Savanna in the New Albany salon is the best! She is so personable and makes you feel like you are the prettiest girl there. The ladies at the check in desk are all very nice and helpful. Highly recommend.

I had a great experience during my first visit. The place was welcoming and the service was great. I won’t take away from that. One of my only issues, which is a personal preference and good business practice, is when I scheduled a follow up appointment during the visit they didn’t sent a text or email of the date or time. They also provided no card with the appointment date. I ended up unintentionally missing the appointment. They called from a number I obviously don’t know and didn’t leave a message, then I noticed they charged my card. Then I check my email and the business sent an invoice charging me a 50% no show fee for each service. They can send an email for an invoice charging me but no email ever providing the appointment time. Another issue I have is when they added my card on file they explained it manner in which they made it seem as if it was the only way to pay, also stating that it would make future visits easier. Lastly, the recommended time for my next appointment was too soon. All in all, I think to improve business practices and for a better customer experience the business can send a notification after appointments are scheduled of the time and date and/or appointment reminders prior to the customer missing the appointment. I wasn’t going to leave a review but I received an email saying “it was wonderful seeing you and we hoped you enjoyed your visit” and please leave a review… so here is my review. Update 10/26/2025: Your response has inaccurate information. I can’t miss a text that I never received as shown to you in email through screenshot. I also opted in to receive texts. I would post screenshots but I’m going to let you have it. As stated, the experience was great, but even your practices in our direct contact were poor. Your intent has been to only project blame as opposed to focusing on how to enhance customer experience. Best of luck with your business. Anyone who is thinking of going for service I definitely recommend. My experience isn’t everyone else’s.

I’ve been coming here for over 10 years at least. Kate is amazing, all the staff are so sweet, and I always have a wonder experience. For any of your beauty needs I would 100% recommend Body and Brow. I have never been disappointed with any service!

The ladies at Body and Brow always go over and above on service excellence. I always walk out feeling beautiful. Julia was so kind today to waive my appointment and allow me to reschedule to get the beat waxing experience possible. She and the rest of her team are fabulous and I highly recommend their services!