Advanced Dental Center - Preston Highway

I’ve been coming to Advance Clinic for the past few years and have always had an excellent experience. The staff is well-mannered, professional, and the clinic uses high-end technology. Both of my kids come here as well, and they make every visit easy and friendly, which means a lot to us as parents. Special shout-out to Keyuri—she is an amazing dental hygienist. Always kind, patient, and very knowledgeable. Highly recommend this clinic!

I'm a new patient here who hasn't been to a dentist in a long time, partially because dentists often make me nervous. Now that I've finishied my first visit, I won't be nervous about my future visits. Everyone here is very kind and seem passionate about what they do. I left feeling very confident about putting my dental health in their hands.

I was very impressed with the cleanliness, bright atmosphere, and friendliness of the office. The staff were excellent and it was a pleasure to meet everyone. Tabby did an excellent job at of making me feel comfortable. She informed me of the process, which I appreciated being a first time patient.

I have a broken tooth up at the top of the left side of my mouth and it just so happens that the wisdom tooth on the bottom of the left side of my mouth is trying to push through as well all at the same time. It hurts to eat, drink, sleep, kiss my kids and my fiance and pretty much anything else that involves my mouth. I explained this to the people here when I was on the phone with them trying to schedule an appointment. I told him that I needed at least to possibly three teeth extraction and why. They said that they would have to do an exam first which I agreed to and lo and behold the exam showed exactly what I had told them. I drove an hour from my appointment and then sat in there waiting room for over an hour. At one point I went up to the lady at the desk halfway through this waiting period just to check on progress and explained that I was supposed to be in at my appointment time and that I didn't want them to take a look find out that I was right and turn around and not be able to do anything because they were closing. The dental hygienist who brought me back was very rude and standoffish the entire time. The dentist who saw me explain to that the roots of the wisdom tooth were infected and were also right up against the nerve so they needed to refer me to an oral surgeon to have it removed and also pointed out that the top tooth could be extracted in the office. The dentist asked if I would like it removed there in the office or wait until the surgeon who's doing the wisdom tooth could do it. I said go ahead and do it now so that way it at least eliminates half of my pain. The dentist said okay let me check something and then left. A few minutes later the dental hygienist came back to the room and was trying to tell me that they were going to be scheduled for the same day which confused me because I had just asked for the extraction to be done. When I asked why can't the top tooth be extracted now she said we don't have time. It's important to emphasize once again that I was there on time they made me wait over an hour and in that span of an hour I saw four different patients leave. When I explained all this the dental hygienist wanted to tell me that I only scheduled an exam at which point I pointed out to her that no I was told I had to have an exam I scheduled an extraction. I then asked what was I supposed to do about the pain and the dental hygienist tried to argue with me that she was prescribing amoxicillin which is a painkiller. It is clear to me that this staff is clueless and I would recommend that you stay far away from them because I will never go back. My sister is a dental hygienist up in Ohio my cousin is a dental hygienist down in Florida this is not the way things are supposed to go so here I said still in all this pain and they did nothing to help. They should be ashamed of themselves.

The staff has fluctuated over the years. There was a period where it had a very “party feel” but it was short lived. Thankfully. With that being said, I’ve never had a bad experience with the staff. They are and always have been very pleasant and knowledgeable. They handle me with care. My only and primary concern is that it feels like a very financially driven place. A lot of money talk and it sometimes makes me wonder if what they said I need odd accurate or just top hey more money. I’m sure the new year will be revealing. I’ll be going back.