Brookside Dental Care

My whole experience was horrible the only nice person in there was the dental technician… before they begin anything I wanted to be sure the dentist would be able to extract my teeth and the front desk receptionist(Indian lady) made it difficult for me to ask questions concerning my teeth or even explain the process.. the dentist is very rude and didn’t make me feel comfortable at all.. the other receptionist (Hispanic lady) was explaining to me my treatment plan but when I had questions she couldn’t explain it bcuz she wasn’t trained and the dental assistant had to.. i had to call and remind them to send in my anxiety medication for my procedure the day before.. then the day of my procedure I was told I was only getting two teeth pulled, but come to find out they were pulling 3 and did not call and let me know until I got there the dentist was rude I was asking questions trying to get an understanding of everything and at some point I gently touched him to let him know I couldn’t see him while we was taking because I was laid back and had the mask on and he backed away with disgust.. I said dang my bad I just couldn’t see you and I was trying to get your attention and he said don’t touch me.. then when I was getting my gums numbed he was rushing and not listening to me I felt the first needle and it was painful.. I’ve gotten teeth removed and they were very careful to numb my mouth that I could not feel anything and treated me with dignity and respect (Newman family dentistry) however brookside didn’t.. in the midst of me trying to tell him hey that hurts and it’s not numb he was shoving the needle right back in my mouth and stuck my lip with the needle a few times. I then had to make him stop and told him to slow down and that he needed to be more careful of my needs and to not treat me like some kind of trash.. we established that when I need to talk I’ll raise my hand.. coo.. so I thought I was getting my teeth cleaned but they just did some scraping.. when he pulled my teeth he had a hard time getting them but they came out. They told me they were going to prescribe Motrin for pain and I said that is not pain medicine. The dentist refused to write me a script for pain medication after having 3 extractions. My face s swollen and the numbing stuff wore off quick and I had to go to the emergency room because the pain was very bad. I was crying tossing and turning they gave me a hydrocodone which didn’t work then they had to give me some Dilauded and sent me home with a hydrocodone script.. the Hispanic receptionist called me today and I told them I was in a lot of pain and that the dentist needs to listen to his patients and not just do what he feels.. she rudely said the dentist will not prescribe me any pain medication and I said I will find a dentist that will listen to me and treat me like a human being and that will listen and hung up.. I would not recommend this place as the staff and dentist is rude only the dental assistant was the nicest person to me and took the time to explain things with me and was patient with me… this is why people don’t go to doctors and dentist because they are treated bad and not listened to!! They also forced my signature on documents

I, unfortunately, now, don't have a good review. I don't recall the year I first started going to Sharma but my experience was pretty good. After a few visits I received the average cleanings and a few fillings to try to save a few teeth. My oral habits really weren't good so I trusted his practice. Unfortunately my fillings came out. No problem. I then had a Upper Partial made. After about a month I finally received it and it looked good. Even fit perfectly. After maybe a few years one of the teeth broke and I didn't bother to go back when I should have. Fast forward to 2024, I decided to have all my Upper teeth extracted instead of having them filled and opted for Total Set. Well.....there 7 to extract. They apparently weren't easy to extract and I began to hear and feel what seemed like "breaking/cracking" After the normal schpeel about care. Pretty painful for a few days and had to get a prescription. Follow up he notes "lumps" saying to use "Melted butter" and they will go down through healing. Got my dentures.....the lumps made for a painful fit. Not to mention, the teeth I found were too big. Couldn't hold my lips together! And I couldn't eat with then dentures in my mouth because of the pain where the lumps are so I stopped wearing them. So......I say, THIS....is one of the reasons people are afraid of going to the dentist. I have better insurance now and I will never go to a practice located in a previous house.

I recently had all three of my wisdom teeth removed here, and I couldn't be more impressed with the entire experience. From the moment I walked in, the staff was incredibly friendly and welcoming, which immediately put me at ease. The procedure itself was smooth, and I was pleasantly surprised at how well I felt post-op.By day two, I had no swelling at all, which I think speaks to the skill of the dentist and the care I received.

I came here because they had good reviews and I needed a new Dentist. My previous Dentist no longer had good service consistently since their staff seemed new every time that I'd went in. The office isn't large, so it's not crowded and I got in right away. Everyone that I met there was very friendly, including the Dentist. He also did the cleaning, and he did a very good job. I was told that the current staff members have been there for years, and with that, I have a new Dentist!

Today I went to Brookside Dental Care to get my teeth cleaned. I am a wheelchair user, and my caregiver dropped me off. As soon as I rolled in, the receptionist jumped up to get my caregiver's attention. Her voice was concerned, as they were going to have to transfer me into the dentist's chair. I assured them that when I'm at the dentist, I sit in my wheelchair to get my teeth cleaned.  The receptionist ignored me and continued talking to my caregiver. I then asked if I could roll back and see the exam room to see if I could fit. I fit just fine with my wheelchair. Then a dental assistant continue to talk to my caregiver and not directly to me saying that I would need to transfer to the dental chair and they are not liable to transfer me. I then told that the assistant I would be getting my teeth cleaned in the wheelchair and not to worry about transferring me. She ignored me and spoke to my caregiver. The assistant was then worried that I had no headrest.At that point, I told the assistant she can talk to me because I can communicate. She then said I can refer you to a specialist. I said I don’t need a specialist. I just need my teeth cleaned. And then I said it’s OK. I will just leave. My caregiver and I then left. I write this review because I went to Brookside Dental Care because they accept Medicaid. I have Medicaid because I am chronically disabled. As a person with a disability, I have been objectified a lot in my life and this will happen again. I know that. But I believe if you’re a business, especially a business that accepts Medicaid, you should know how to talk to a person with a disability. Which by the way is the same way you talk to anyone else. If you have a disability, I don’t recommend Brookside Dental Care