Orlando Institute-The Center for Electrolysis, Laser Hair Removal and Skin Care

Wonderful experience. Michelle always makes me feel comfortable; she is professional, friendly, and informative. I was referred by another place that only did laser hair removal. They couldn’t help me because I plucked for years and waited until my facial hairs were almost all white before I tried a permanent fix. Laser doesn’t work on hairs with no pigment. I went for treatments, roughly every other week for less than a year. She cleaned up my eyebrows, my chin, and my upper and lower lip areas. These areas are now maintenance-free as far as hair regrowth is concerned. Suzanne Heckman

I’ve been a client for several years and consistently have an excellent experience. Melissa is friendly, professional, knowledgeable, and attentive, and I always have natural results every time. I wouldn’t go anywhere else, I highly recommend!!!

So I was scheduled for an 11:15am “free consultation”. I walked in at 11:13 and there was no one at the receptionist area. I read the sign that said “please take a seat and someone will be with you shortly” meanwhile I could hear conversation taking place in the clinic. After waiting for over ten minutes and even calling the office while hearing someone near the receptionist area but not opening the window and having the call go to voice mail, the window opened with someone stating “sorry we had someone out sick today.” And I am certain that only happened because I spoke loudly into my phone near the window so they could hear me. At that point a few minutes later I was about to be ushered in but I explained the damage had already been done. And the experience soured beyond repair. The individual explained again how they were short staffed because someone was sick. I told them I was leaving and could hear the sarcasm and condescending attitude that came with the apology they tried to offer. To the owner if you are reading this: Maybe train your staff to at least go greet people when they come in and explain to them that there will be a wait. It would take a minute or two and then they could go back to their other tasks. But to just leave potential clients waiting not knowing anything is unprofessional and doesn’t put confidence in them wanting to use your services.

I’ve had a wonderful experience with this team for the past year. I would recommend it to anyone especially women of color because the lasers they use have worked tremendously on my darker skin. Everyone is so friendly and always on time and even when I needed to reschedule extremely accommodating. 10/10 would recommend for anyone looking to have laser hair removal.

After all the research I was so glad I decided to book my laser appointment with the Orlando Institute. The ladies here are so knowledgeable and caring. I’m loving my results.